9kkbd's Privacy Policy

9kkbd ("we", "our", or "platform") operates a safe and reliable online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, disclose, and protect information about you when you use our website and services.

This Policy applies to all services provided by 9kkbd — including our main website, mobile browser version, and any related services offered through us. By using our platform or registering an account, you are considered to have given your consent to the terms of this Policy.

This Policy has been drawn up in accordance with applicable data protection regulations in Bangladesh. We give your privacy the highest priority and keep your personal information secure using modern security technologies including SSL encryption.

9kkbd collects various types of information to operate its services. The categories of information collected are described in detail below:

2.1 Personal Information Provided Directly by You

Information you voluntarily provide when creating an account or using our services:

• Full name and date of birth (for age verification purposes)
• Email address and mobile number
• bKash, Nagad, or Rocket account details for transactions
• Identity verification documents (national ID card or passport, where applicable)
• User-set password and security question answers
• Messages and information provided when contacting the support team

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• Device information (operating system, browser version, device model)
• IP address and approximate geographic location data
• Time spent on the site, pages visited, and click patterns
• Information collected from cookies and similar tracking technologies
• Game play history and betting activity logs

2.3 Financial Transaction Information

For deposits and withdrawals, we record the transaction date, amount, method (bKash / Nagad / Rocket), and transaction ID. This information is essential for fraud prevention, compliance with anti-money laundering regulations, and resolving disputes with users.

9kkbd uses collected information only for the legitimate purposes listed below:

We do not sell your information to any third party for advertising purposes. 9kkbd uses information only for the purposes described above and in the circumstances stated in this Policy.

9kkbd uses cookies and similar technologies to improve your browsing experience, ensure security, and maintain platform functionality.

4.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions, store security tokens, and support basic platform functionality.
• Functional Cookies: These remember your preferences (such as language selection) and provide a convenient experience on subsequent visits.
• Analytics Cookies: These collect aggregate statistics on user behaviour to help us understand which parts of the site are used most.
• Security Cookies: These are used to detect fraudulent activity and keep your account secure.

4.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note, however, that disabling essential cookies may disrupt some important site functionality.

9kkbd does not sell or rent your personal information to third parties for any commercial purpose. However, information may be disclosed in the limited circumstances below:

5.1 Service Provider Partners

We work with trusted third parties who help us operate our services — such as payment processing (bKash, Nagad, Rocket), technology infrastructure, and fraud prevention. These partners receive only the information necessary to perform their specific functions and are bound by strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information in the following circumstances:

• Where there is a valid order from a court or regulatory authority
• Where reporting to authorities is required under anti-money laundering regulations
• Where strictly necessary to protect the rights or safety of another user
• In legal proceedings to protect the legitimate business interests of 9kkbd

5.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such cases, the new operating entity will be bound to comply with the terms of this Policy.

9kkbd maintains a multi-layered framework of technical and procedural security measures to protect your personal information.

6.1 Technical Security

• SSL/TLS Encryption: Our entire platform is secured with SSL encryption. All data exchanged between your browser and our servers is encrypted.
• Data Encryption: Sensitive information — particularly financial and identity data — is stored in encrypted form in our databases.
• Firewalls & Intrusion Detection: Advanced firewall systems and automated detection systems are in place to prevent unauthorised access.
• Regular Security Audits: Regular system audits are conducted to identify potential vulnerabilities.

6.2 Procedural Security

• Only authorised staff have access to user information and are granted the minimum level of access necessary
• All staff are trained in privacy and data protection
• Strict disciplinary measures exist for breaches of the data protection policy
• Data protection obligations are included in agreements with third-party partners

Although we take the highest security measures, it is not possible to make data transmission over the internet completely risk-free. We therefore ask you to use a strong password and not to share your login details with anyone.

9kkbd retains collected information only for as long as necessary. The following factors are considered when determining retention periods:

• All active account information is retained for the duration the account remains active
• After an account is closed, financial transaction information is retained in accordance with applicable legal obligations
• Identity verification documents are retained in accordance with anti-money laundering regulatory requirements
• Inactive account information is retained according to potential security and dispute resolution needs
• Marketing communication data is retained until consent is withdrawn

Once the designated retention period ends, we securely delete or anonymise the information so that your identity can no longer be determined.

As a user of 9kkbd, you have the following rights over your own information:

8.1 Right to Access Information

You may contact us at any time to find out what information we hold about you. We will provide a complete report within a reasonable time.

8.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you can correct it directly from your profile or with the help of our support team.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. Please note, however, that we have a legal obligation to retain certain information for a specified period due to legal requirements.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving marketing emails or messages at any time. To do so, contact us at our support email. Please note that even after opting out, important account-related messages (such as transaction confirmations) will still be sent.

8.5 Right to Lodge a Complaint

If you believe we have not handled your information in accordance with this Policy, you may lodge a complaint with our support team. We take every complaint seriously.

9kkbd provides services only to persons aged 21 or older. We do not knowingly collect information from any minor.

We verify date of birth at the time of registration. If we learn that a minor has somehow created an account on our platform, we will immediately close that account and delete all related information.

If you are aware that a person under the age of 21 is using our platform, please notify our support team.

9kkbd may use servers located in various countries to provide and operate its services. Your information may be transferred to or stored outside Bangladesh.

Wherever your information is processed, we ensure it remains subject to safeguards consistent with this Privacy Policy and applicable law. For international data transfers, we ensure appropriate contractual protections are in place.

The 9kkbd platform uses third-party content from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt. These providers may collect certain technical information in accordance with their own privacy policies.

9kkbd is not responsible for the privacy practices of these third parties. However, we work only with trusted and established providers who follow industry-standard security norms.

For payment services — bKash, Nagad, and Rocket — their respective privacy policies apply. We share with them only the information necessary to confirm transactions.

9kkbd reserves the right to update this Privacy Policy as needed. Changes may occur in the following circumstances:

• When changes occur in our services or technology
• When applicable laws or regulatory rules change
• If improvements to the policy are needed based on user feedback

For significant changes, we will send a notification to your registered email address and/or display a clear notice on the platform. Continued use of our services after the changes will be considered your acceptance of the updated policy.

We advise you to visit this page regularly so that you stay informed about the latest policy.